At Sticker Printing Canada, we aim to provide quality printing and reliable customer service. If your order arrives damaged or has a printing defect, please contact us. We will review the issue and work with you to find a suitable solution.

Returns on Custom Printed Products

Most of our products are printed to order using your chosen design, size, material and specifications. For this reason, we generally do not accept returns or exchanges for custom products due to a change of mind, incorrect details supplied by the customer, or artwork approved before printing.

Please check your design, spelling, colours, size and order details carefully before approving your artwork and placing your order.

Damaged or Defective Orders

If your order arrives damaged, contains a printing defect, or does not match the approved specifications, please contact us within 7 days of delivery.

To help us review your claim, please provide:

• Your order number and contact details
• Clear photos of the product and packaging
• A brief description of the issue

After reviewing the information, we may offer a replacement, reprint, refund or another suitable solution, depending on the circumstances. If the issue results from our printing error, we will work with you to resolve it.

Refunds

We review refund requests individually. If we approve a refund, we will notify you and process it through your original payment method where possible. The time it takes for the funds to appear depends on your payment provider.

We generally do not offer refunds for approved artwork, customer-supplied design errors, incorrect order specifications submitted by the customer, or changes of mind after production begins. However, we will review genuine concerns on a case-by-case basis.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can review cancellation requests before production begins. Once printing or production has started, cancellation may not be possible, and costs already incurred may not be refundable.

Return Shipping

Please contact our team before returning any product. We will provide instructions if a return is necessary. Do not send items back without contacting us first.

If we confirm that a return is needed because of our error or a product defect, we will explain the applicable return shipping arrangements. For other approved returns, shipping costs may be the customer’s responsibility, where permitted by law.

Contact Us

If you have questions about refunds, returns, damaged products or printing issues, our team is here to help.

Email: sales@stickerprintingcanada.com

Phone: (647) 258-6375

Please include your order number when contacting us so we can review your request more efficiently.