Production Time

Production time is determined by the product or quantity ordered. Based on the order date, a delivery date might be estimated. Normally, all standard or small quantity orders are fulfilled within 6 – 8 Business Days, however rush orders can be finished quickly, for example, within 72 hours or so with express shipping option. Orders requiring several production procedures or specialized projects may necessitate additional time. This can be checked when the order is placed. Our friendly customer service team is always accessible at 647-258-6375 to address your queries.

Shipping / Delivery

We will dispatch ready product the same day as manufacture is completed. We distribute your orders via registered courier (e.g., DHL, FedEx, Skynet, Canada Post, etc.). We do not deliver to PO Boxes since all orders are dispatched with a “Signatures Required for Delivery” notice. We provide free delivery to all of our clients in Canada and the United States.

Custom acknowledges that any delay in third-party shipping is not our responsibility or liability. The final product is supplied in durable and complete packaging, and any loss or damage during transit is not our responsibility. Third-party package handling cannot be completely ensured. Authority to Leave at Door Parcels require an authority letter to be left at your door in order for the courier to leave the parcel at your front door. We are not responsible for any missing, lost, or stolen packages from your doorstep.

Product Handling or Usage Manual

Products that require assembly or usage instructions will have a handling / instructions manual delivered to you via order email and a printed version included in the packaging.

Proof Options

We provide both hard copy and digital proofs, but hard copy proof requires manufacturing, which incurs production set up costs, whereas digital proof is faster and free of charge.

Submit your Design

You can submit your design directly on our website during online order placement process or you can email us your artwork file or send us shareware or Dropbox download link in an email or via website